Policies

Services

If you have concerns about services you received, we want to know about it. Your continual feedback is critical to improving our services. In most cases we are able to address any problems you encounter. Let us know what happened and how you feel, and we will work with you to make it right! Our service providers would much rather hear your concerns than have you go unsatisfied with your service.

Gratuities

Gratuity for the nail service industry is customarily 18% and is at your discretion.

Tranquil environment

To foster a tranquil clinic experience, we ask that cell phones not be used in the clinic at any time. However, you are welcome to accept or place cell phone calls outside. Inside the clinic, we also ask that you speak with your “indoor voice.”

Children and pets

Children under the age 5 are not allowed in the clinic, and children under the age of 18 must be accompanied by an adult. We love pets, but out of respect for all our guests we do not allow pets in the clinic.